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Terms and Conditions

These terms and conditions apply to the use of this website at, and  (the "Websites"). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this Website indicates that you accept these terms regardless of whether you choose to register with us or order from us. If you do not accept these terms, then we advise you to not use this website.

The “Websites” are operated by playbalu. Ltd, a company registered in England and Wales. Our registered office is 8 Lark Street, Burnley, BB12 0HJ -                  

Our company registration number is 12652989
Any reference in these terms and conditions to "we" or "us" refers to playbalu Ltd

Our contact details are as follows:

General email:
Telephone number: 07415194325

Privacy Policy

See our Privacy Policy for full details -


You will be able to access all areas of this Website without registering your details with us. However, if you wish to register with the company, there are certain areas of the Website that allow you to do so.

We may revise these terms and conditions at any time by updating this document.  Please check the website from time to time to review these terms and conditions as they are binding. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, it is advised that you should not continue to use this Website.

Ordering from us

When you complete our online check out process you are deemed to have ordered from us and you will receive an acknowledgment of the order

Our acceptance of an order takes place when we dispatch the order to the customer. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately unless we have notified you that we do not accept your order or you have cancelled your order for any reason.

We may refuse to accept an order in the following scenarios:

Where we cannot obtain authorisation for your payment

Where goods are not available
If there has been a pricing error or a description error

If you do not meet any eligibility criteria set out in our terms and conditions
If we believe your order is for commercial or other non-domestic use.  We reserve the right to cancel any order that we deem offensive.


All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT and include it in the total price.

The Delivery charges are viewable on the website

Our prices are reviewed monthly


We will deliver the items to the address which you inputted at the purchase stage. If the address you input in is invalid, we will not be liable for any items that are not delivered.

If your item(s) is returned to us after a failed delivery or you provided an incorrect delivery address then we will either

  • Redeliver the item(s) to the correct address, if provided, subject to the payment of additional delivery cost, or

  • Refund the value of the item(s) (excluding the delivery cost) dependent on whether the item(s) remain in a resalable condition.

You may specify a delivery address, which is different from your billing address, if, for example, you would like us to deliver the Products directly to the recipient.

If the order is made with Next Day Delivery and placed before 2pm then it will be processed and dispatched the same day.  If after this time, delivery will occur on the next working day.   If you choose Standard Delivery, then we aim to deliver all mainland UK standard orders within 5 working days. However, during busy periods we cannot guarantee standard delivery orders to arrive within the 5 working days. We would advise that if you require your order by a certain date to select the Next Day or Express delivery service.

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.

Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.

Please notify us at if you have not received the item within 7 days of ordering. If you do not notify us, then we will not be held liable for any items that are not delivered.

Royal Mail is the chosen delivery provider, if there is any change to this for your order you will be notified

We reserve the right to wait up to 14 working days from the date of despatch before replacing an undelivered item. 

Order Cancellations

You have a legal right to cancel your order within 7 days of receiving the goods. This must be in writing using your order reference within 7 days from delivery of the goods. If you wish to cancel the order, please do this by email using the address before we have dispatched the goods. If dispatch has happened please refer to the Return section below

We reserve the right to cancel your order at any time and issue a full refund.  We reserve the right to cancel any order that we deem offensive.

This does not affect your statutory rights

Returns and exchange

If you are not completely satisfied with our product or service, please contact us.  You can return the items within 30 days of receipt and we will arrange a refund or exchange. If returning an item(s), please be advised that it is the responsibility of the sender to return the item securely as we cannot complete a refund or exchange of the goods if items are not returned or returned damaged.

Your rights to return the goods to us will not apply in the following circumstances:

  • Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.

If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs in returning it to us.

The item(s) must be returned in the condition in which you received it within 30 days of delivery.

The address for returns is:

Playbalu Ltd

8 Lark Street

BB12 0HJ

Part returns - We will not be able to refund the delivery charge if only part of your original order is being returned.

Please see our returns and refunds policy for details.

Have you received the wrong item?

If you receive an item that you did not order, please contact us with your order number and state the reason for return. We will advise on the next stages as this is on a individual basis.


Have you received a Faulty item?

If you receive an item that you did not order, please contact us with your order number and state the reason for return. We will advise on the next stages as this is on a individual basis. Refunds cannot be approved for misuse of products when delivered.


The colour of the product you receive may not match the colour as displayed by our website on your device or computer monitor. Please be aware that if the colour is important to you, your order is placed at your own risk.

Access to website

We aim to have the website available 24 hours per day but are not liable is the website is unavailable for any length of time and we may suspend the website for maintenance or to repair any issues

Visitor Material and Conduct

When making a payment through playbalu we keep no record of any credit card details whatsoever and as soon as your payment goes through, the details are dismissed from our website. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate, and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

Posting or transmitting to or from this Website any material is prohibited:

  1. That is obscene, offensive, abusive, liable to incite racial hatred, scandalous, indecent, in breach of confidence or privacy, or which may cause annoyance

  2. For which you have not obtained all necessary licences and/or approvals

  3. Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world or

You may not misuse the Website (including, without limitation, by hacking).We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses of above.


To register with playbalu, simply follow the link and complete the information form. Only single users can complete the registration form

Each registration is for a single user only.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom and Eire. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom and Eire, you do so at your own risk, and you are responsible for compliance with local laws. We are a member of the information Commissioners office


You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions, which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.

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